Cancelling an Order
You can request to cancel any order before it ships from My Orders. Cancellation requests are not a guarantee, as our cancellation system will not allow items to be canceled once they are preparing for shipment.
If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, return shipping costs may apply!
What you can do if your Cancellation has been Denied
● If you wish to keep your item(s) there is no further action needed.
● If you wish to return your unwanted item(s) you can do so once you have received your item(s). To get started, view your recent orders and select the item you want to return.
Cancelling a Return
Already filled out the return form but changed your mind? Don't worry! As long you still have the item in your possession, you can easily cancel the return from My Orders.
Cancelling a Handy or Home Service
Assembly or installation services can be rescheduled for free up to 24 hours before your scheduled appointment. Fees may apply for appointments that are canceled or rescheduled within 24 hours of the start time.
Cancelling an Email Subscription
You can unsubscribe or choose to receive fewer emails at any time. For more details, check out Email Subscriptions.